If the exported CSV file appears garbled when opened on a computer, the most common cause is a difference in character encoding.
CSV files exported from the app are generally saved in UTF-8 encoding.
However, Microsoft Excel for Windows tries to open files using Shift-JIS (SJIS) by default, which can cause garbled text.
Please try one of the following methods.
Method 1: Open the file in Excel with the correct encoding (Recommended)
Open Excel
Go to Data → Get Data → From Text/CSV
Select the CSV file exported from the app
Change File Origin (Encoding) to UTF-8
Confirm the preview is displayed correctly, then click Load
This should resolve the issue.
Method 2: Convert the encoding using Notepad
Right-click the CSV file → Open with → Notepad
Select File → Save As
Change Encoding to ANSI (or Shift-JIS) and save
Open the saved file in Excel
Method 3: Open with Google Sheets
Upload the CSV file to Google Drive
Right-click → Open with → Google Sheets
The file will be imported as UTF-8 automatically, so no garbled text will appear.
If needed, you can save it as an Excel file via File → Download → Microsoft Excel (.xlsx).
Thank you for your understanding.